"How can a restaurant create a true customer experience?"
Chairman, La Tour d’Argent
Head of the world-renowned La Tour d’Argent, a centuries-old iconic restaurant embracing the digital age while remaining true to its rich heritage. Michael Bonadies
President, Bonadies Hospitality
Leading global hospitality industry concept creators, brand builders (Nobu – New York and London) and consultants for some of the top players in the hospitality industry, such as Marriott International and Four Seasons New Orleans. Jean Valfort
Founder & CEO, Panorama Group and Devor
Food entrepreneurs and restaurant consultants for some of the most successful and disruptive restaurant concepts throughout France, and pioneer of Ghost Kitchens in France
While the moderators are:
Philip Ruskin: Professor at ESSEC
Marion Lee: Student at ESSEC
ESSEC FoodCast has invited three of the top global hospitality industry concept creators and entrepreneurs to tackle their perspective on customer experience and to discover what it will look like eating in a restaurant in the future. Several aspects of the customer experience ranging from technology and data to sustainability and traceability are going to be touched. The roundtable will last around one hour where you could also have the chance to ask questions to the guests. Do not lose this opportunity!