⚠️IMPORTANT⚠️ 

✅The new regulations applicable from 2025, impose organizational restrictions, in order to reduce the pressure of our activity on the protected species of our "fenua". Only 3 boats are authorized around a group of whales.

✅ Neither ENCOUNTERS nor SWIMMING are GUARANTEED, even if you have chosen the “swimmer” option. As these are wild and unpredictable animals, you must accept the risk of not making an observation despite our best efforts. No discount will be granted whatever the option chosen (swimmer or observer).

✅For last-minute booking (less than 12 hours before the trip), please check availability contacting us +68987207214 (or Whatsapp)

✅Remain reachable in the 24 hours prior to the event. In the event of a change of meeting place due to the weather, we will notify you by e-mail the day before.

✅ Please comment on any other AVAILABILITIES when booking.
✅We do not offer PICK-UP
✅This tour is not suitable for : 
         - pregnant women
         - children under 6 (please consult us)

✅The time indicated is the meeting time (departure is 15' after). The tour lasts from 3h30 to 4h.
✅ Encounters with wildlife are never guaranteed. Since animals are wild and unpredictable, we must accept the risk of failing to make an observation despite our best efforts.
✅ The guide reserves the right to authorize swimming only if safety conditions are gathered (swimmer level, sea conditions, whale behaviour...) You must be able to use fins/mask/snorkel without difficulty for at least 100m in the open sea. People who do not know how to use the gear effectively will not be allowed in the water. Children under 10 years old are not allowed in the water

✅ We're heading out to sea for several hours, and we may encounter harsher CONDITIONS than in the lagoon. There may be swell, wind or rain. "Perfect" conditions are not guaranteed. If you are subject to seasickness, ask your pharmacist for advice. 

 

 

➡️ CANCELLATION POLICY (at buyer's initiative): 
For all cancellations/modifications initiated by the buyer, 1% of BilletWeb's commission will be retained. Please notify us as soon as possible for any modification/cancellation, so that we can refound and re-organize.

Cancellation more than 5 days before the excursion : ticket fully refunded

Cancellation > D-3: 50% deduction from ticket (> D-10 for groups of 6 or more)

Cancellation < D-3: 100% deduction from ticket (< D-7 for groups of 6 or more)