Frequently Asked Questions

Remboursements COVID19

Gardez en tête que Billetweb est un prestataire technique qui met à disposition des organisateurs un ensemble d'outils numériques afin de simplifier la gestion événementiel. Nous émettons des billets mais n'organisons pas les événements.

Question sur la tenue d'un événement
Si vous souhaitez avoir plus d'informations concernant la tenue d'un événement, vous devez contacter l'organisateur dont les coordonnées figurent sur votre email de confirmation d'achat ou sur la page de vente.

L'organisateur peut vous rembourser directement OU demander à Billetweb de vous rembourser OU vous laisser demander le remboursement depuis votre espace acheteur au bas de l'email de confirmation d'achat. Dans tous les cas c'est l'organisateur qui doit vous informer de la marche à suivre (il ne peut pas vous dire "voyez avec Billetweb"). Si vous n'avez pas de nouvelles, contactez en premier lieu l'organisateur. Nous vous recommandons également d'attendre quelques temps afin de laisser aux organisateurs le temps de réagir face à cette crise sans précédent.

Signaler un litige
Si vous êtes en conflit avec l'organisateur concernant un remboursement, contactez nous

I did not received my ticket by email

Our ticket widget has a 'lost ticket' link from which you can download your tickets if you have not received them by e-mail. Sometimes buyers think they have paid after receiving an SMS from their bank, but it is an authorization code to enter to validate the payment and not a confirmation of purchase.

Search for an event :

My bank statement indicates LW-BILLETWEB

This wording indicates that you have made a purchase for an event for sale on our platform. In any case, you can keep your peace of mind as we use 3D secure technology (confirmation SMS) which verifies the cardholder's identity when you buy. If you have forgotten what event it is, look for 'Billetweb' in your email box to find the tickets or fill out the form below

Find the event corresponding to my bank debit

What is Billetweb?

Billetweb is an online ticketing tool that allows event organizers to sell their tickets online.
The organizers set up their webshop and follow up their event. We take care of the correct functioning of the solution.

How to buy a ticket?

The organizer distributes the address of its shop or its website to its public (website, social networks, posting, etc.).
If you do not know the address of the online store Cherchez ici It is possible to find a ticket shop by the field 'Find an event' at the top right of this page or via an internet search engine.

I lost my ticket

Our ticket widget has a 'lost ticket' link from which you can send again your order.

Search for an event :

I have erroneous e-mail address

By default, our ticketing widget have a 'lost ticket' link? from which you can change the delivery address of the ticket if it is invalid.

Search for an event :

I want to send / share some tickets

From the 'Manage My Order' link at the bottom of your confirmation email you can get an individual share link.

I want to hide the price to offer a ticket as a present

From the link 'Manage my order' at the bottom of your confirmation e-mail you can download a version of the ticket on which the price does not appear.

Can I get a refund?

In ticketing there is no right of withdrawal (article L121-20-4 of the Consumer Code).
In addition to canceling an event or a major change, you can not claim a refund. Organizers therefore process requests according to their own policy. You can contact the organizer from the ticket sales page or via the contact details at the bottom of your confirmation email.

If the event is canceled

If you have not received any information from the organizer within a reasonable time, please contact the organizer. You will find its coordinates on the sales page or in your confirmation email. The organizer will be able to reimburse you directly or may request a refund via the website. No response from the organizer, contact us to let us know the problem.

If the organizer requests it via its interface, we execute the refunds on the bank card used for the purchase subject to having the corresponding funds (part of the receipts may have already been donated to the organizer).

How do I get an invoice?

You can get an invoice from the 'Manage my order' link at the bottom of your confirmation e-mail.

I have a question about the event

Billetweb is a tool available to the organizers. All questions concerning the event or your order should be addressed to the organizer whose contact details can be found on his shop or in your confirmation email.

Cela inclut :
- les questions relatives à l'événement en lui même
- les questions relatives aux tarifs, dates de mise en vente, disponibilité des places
- les demandes de changement de nom, annulation, remboursement, etc

Search for an event :

Still have not found an answer?

If your request matches one of these situations :
- you have been charged twice during a purchase
- Other
- the event was not held in the advertised conditions and the organizer does not answer you
- an event seems suspicious

If your request matches one of these situations : Contact Billetweb

If your request concerns another case : Contact the organizer