Frequently Asked Questions

My bank statement indicates "LW-BILLETWEB"

This wording indicates that you have made a purchase for an event for sale on our platform. In any case, you can keep your peace of mind as we use 3D secure technology (confirmation SMS) which verifies the cardholder's identity when you buy.
If you have forgotten what event it is, look for 'Billetweb' in your email box to find the tickets or fill out the form below






What is Billetweb?

Billetweb is an online ticketing tool that allows event organizers to sell their tickets online.
The organizers set up their ticket office and follow up their event. We take care of the correct functioning of the solution.

How to buy a ticket?

The organizer distributes the address of its shop or its website to its public (website, social networks, posting, etc.).
Once on the ticket office, the user enters his / her contact details, pays and receives his tickets by e-mail.

I do not know the address of the online shop

It is possible to find a ticket shop by the field 'Find an event' at the top right of this page or via an internet search engine.

I lost my ticket

By default, our ticket offices have a lost ticket link? from which you can change the delivery address of the ticket if it is invalid.

I have erroneous e-mail address

By default, our ticket offices have a lost ticket link? from which you can change the delivery address of the ticket if it is invalid.

I want to send / share some tickets

From the link 'Manage my order' at the bottom of your confirmation e-mail you can download a version of the ticket on which the price does not appear.

I want to hide the price to offer a ticket as a present

From the link 'Manage my order' at the bottom of your confirmation e-mail you can download a version of the ticket on which the price does not appear.

Can I get a refund?

In ticketing there is no right of withdrawal (article L121-20-4 of the Consumer Code).
In addition to canceling an event or a major change, you can not claim a refund. Organizers therefore process requests according to their own policy.

If the event is canceled

If you have not received any information from the organizer within a reasonable time, please contact the organizer. You will find its coordinates on the sales page or in your confirmation email. The organizer will be able to reimburse you directly or may request a refund via the website. No response from the organizer, contact us to let us know the problem.

If the organizer requests it via its interface, we execute the refunds on the bank card used for the purchase subject to having the corresponding funds (part of the receipts may have already been donated to the organizer).

How do I get an invoice?

You can get an invoice from the 'Manage my order' link at the bottom of your confirmation e-mail.